Refund policy

Return & Refund Policy At Discount Hair & Beauty Supplies, we are committed to providing high-quality professional hair and beauty products. Please read our Return & Refund Policy carefully before making a purchase. Returns We accept returns within 30 days of receiving your order. To be eligible for a return, the item must be: Unused and in the same condition that you received it In its original packaging Accompanied by your order number and proof of purchase To start a return, please contact us with your order number, a description of the reason, and photos if applicable. Change of Mind Returns We accept change of mind returns within 30 days for unopened products in original condition. Return shipping costs are the customer's responsibility for change of mind returns. Damaged, Faulty or Incorrect Items If you receive a product that is damaged, faulty, defective, or incorrect, please contact us within 30 days of receiving your order. Please include: Your order number A description of the issue Clear photos of the product and packaging Once assessed, we will arrange an appropriate remedy in accordance with Australian Consumer Law, which may include a replacement, repair, or refund. We will cover reasonable return shipping costs for faulty or incorrect items. Non-Returnable Items For hygiene and safety reasons, we cannot accept returns on opened or used: Hair colour Hair Extensions Bleach Developers Shampoos and conditioners Wax products Beauty and personal care items Clearance or sale items (unless faulty ) Refund Processing Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds will be processed within 14 business days to your original payment method. Order Cancellations Orders are processed quickly. If you need to cancel an order, please contact us immediately. Once an order has been dispatched, it cannot be cancelled. Contact Us If you have any questions regarding returns or refunds, please contact our customer service team. Discount Hair & Beauty Supplies 1/100 Moor Park Drive Craigieburn VIC 3064 Australia Email: discounthairandbeautysupplies@gmail.com